Privacy Policy

The Rimrock Resort Hotel: PRIVACY POLICY

At The Rimrock Resort Hotel (Rimrock) we understand the importance of your privacy. 
Our Privacy Policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances.

What Information Do We Collect?
In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available.
You may provide us with your personal information by: making a room or service reservation, providing it to us in communications regarding service delivery such as comment cards, and by visiting our website.

Why Do We Collect Information?
When making a room or service (spa, dining) reservation at the Rimrock it is necessary to have information in order to identify you, contact you, and to process your reservation(s) or purchase(s). This information usually includes your name, address, phone number, e-mail address, and credit card number (with valid expiration date). You will be required to provide personal identification with your date of birth and photo in order to verify this information upon check-in.
Information provided to us in such a fashion will be used solely for the purpose of recording your comments, communicating with you in respect of them, and reviewing them for the purposes of recognizing employees for excellence of service delivery and for developing improvements in service delivery.

Do We Use Cookies?
Like most websites, we use “cookies” on our website which enables us to remember and process your reservation(s), understand and save your preferences for future reference. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes.

Do We Disclose Any Information To Outside Parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. Any such disclosure of a guest’s personal information by the Rimrock to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

We will only disclose personal information in these limited circumstances:
1. We may disclose personal information to a person who, in the reasonable judgment of the Rimrock, is seeking the information as an agent of the guest - for example, a travel agent who is booking a reservation on behalf of the guest.

2. Personal information may be shared with a public authority or an agent of public authority if in the reasonable judgment of the Rimrock if it appears that there is an imminent danger to life or property which could be avoided or minimized by disclosure of the information, or which disclosure is compelled by legal authority.

How Do We Protect Your Information?
We implement a variety of measures to maintain the safety of your personal information when you make a reservation.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Synxis VeriSign™ and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

The Rimrock will protect your personal information with appropriate security safeguards.
You may reserve the right to refuse to provide personal information to us; however, this action may interfere with payment processes.


The Rimrock Resort Hotel
300 Mountain Avenue, P.O. Box 1110
Banff, Alberta, Canada T1L 1J2
Telephone: (403) 762-3356 
Fax: (403) 762-4132 
Toll Free: 1-888-Rimrock (746-7625)