Terms & Conditions
If you find a lower rate on a major online booking engine, as outlined below, we’ll match it and give you a 10% discount. This offer is subject to the following terms and conditions:
- Current standing reservation must be made through any Rimrock direct booking channel (ie. direct call or online hotel website).
- The guarantee does not apply to the following rate types:
The Rimrock rate and the “Comparison Rate” must be found, and a completed claim form submitted, within 24 hours. The rates must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply.
Rimrock will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. Because the claim must be processed before check-in, you must submit your claim at least 24 hours prior to check-in.
When multiple rates for the same hotel, reservation dates, and room type are available through a Rimrock channel you must reserve the lowest rate to be eligible for the guarantee.
The Comparison Rate must be available to the general public and be verifiable by Rimrock. If the Comparison Rate is offered through a Rimrock channel, you must reserve that rate to qualify for the guarantee. If the Comparison Rate is reserved through a non-Rimrock channel, Rimrock is not responsible for any fees or other costs incurred due to cancellation of a reservation.
Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time Rimrock validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored.
Void where prohibited by law. Rimrock reserves the right to modify or cancel the guarantee at any time without prior notice
Comparison rate must be quoted in Canadian dollars.
- Rates that are not publicly available, such as negotiated corporate or group rates.
- Discount rates offered only to members of groups or individuals who meet previously-specified criteria, including CAA/AAA members, seniors, and government employees.
- Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 10 nights.
- Rates that are available on auction Web sites.
- Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
- Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates).
If you have any questions about the Best Rate Guarantee with The Rimrock, please contact us by phone at 1-888-RIMROCK (746-7625) or (403)762-3356