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Arrival & Departure
  • A sign for the Banff Whyte Museum

Frequently Asked Questions

From check-in and check-out times to shuttle services and skating rinks: We have the answers to your most frequently asked questions about The Rimrock Resort Hotel. If you would like to connect with us directly, please visit our Contact Us page.

Yes, at The Rimrock Resort Hotel, we provide dedicated bell staff services to assist you during your stay. Our friendly and professional bell staff is available to ensure a smooth and convenient arrival and departure experience, as well as to help with any luggage or other guest needs. Available 24 hours.

We offer onsite concierge services to all our guests before, during, and after your stay. If you are looking for dining reservations, airport transfers, planning your vacation itinerary, golf, skiing or transportation assistance, we are happy to assist with all your needs!

We offer a fitness facility open 24 hours a day. For a full list of services, please visit our Wellness page.

Yes, our spa in the Canadian Rockies focuses on comfort, relaxation, and wellbeing. For a full list of services, please visit our Wellness page.

The check-in time is 4pm, and the check-out time is 11am.

General Cancellation Policy is: 72 hours prior to arrival
Summer (May – September): 30 days prior to arrival
Christmas (Dec 22 – Jan 2): Full prepaid non-refundable deposit 60 days prior to arrival

Because four-legged friends are an important part of many families, we are delighted to offer pet-friendly accommodations at The Rimrock Resort Hotel. In fact, we believe in going the extra mile to make our four-legged guests feel special — ask us about our bandanas that say “Free Kisses”!

We have two dedicated pet-friendly floors within our hotel, where guests with pets can feel at home. Each pet-friendly room has a cozy bed, a treat to welcome your furry companion, and a water dish to keep them hydrated throughout their stay.

While we don’t have specific pet-friendly dining areas, we understand the importance of finding suitable pet-friendly options. Our concierge team is more than happy to recommend nearby pet-friendly restaurants or outdoor dining areas where you can enjoy a meal together.

Please note: We allow a maximum of 2 dogs/room at a rate of $60/night for 1 pet; add $20/night for a 2nd pet. Our pet-friendly accommodations are only located on Levels 6 and 7 of the hotel. A pet fee may be associated with your stay to cover any necessary cleaning or maintenance after your departure.

Yes, there is air conditioning in every room.

For all of our guests, we are pleased to offer free standard WiFi (10mbps download / 5 mbps upload). We also have high-speed WiFi (20 mbps download / 10 mbps upload), which is available at an additional cost of $7.95 per day and purchased directly through the Telus WiFi portal.

In the winter, we have an outdoor skating rink in our courtyard. The ice rink is always open for Christmas (although naturally we depend on the weather for freezing and setting).

The Rimrock is pleased to partner with ROAM transit service to provide complimentary transportation within the town site of Banff. See the schedule here

Additionally, hop aboard our looping shuttle for a first-come, first-served adventure! Our route includes stops at some of Banff’s finest attractions, such as the Luxton Museum, Banff Springs Hotel, Banff Springs Golf Course, and the Pedestrian bridge.  So grab a seat and let the journey begin! See schedule here.

The Rimrock Banff now offers a new shuttle service to the stunning Lake Louise and Moraine Lake. Forget about parking hassles and relax on a scenic ride to these breathtaking locations. Click here for more information.

We offer the following parking rates:
• Daily Self-Parking, $32
• Daily Valet Parking, $45
• Electric Vehicle Self/Valet Parking, $45
Please note: There is no access to the parkade for oversize vehicles.

The closest airport to The Rimrock Resort Hotel is the Calgary International Airport (YYC). Located approximately 148 kilometres (92 miles) from our hotel, Calgary International Airport is a major transportation hub serving domestic and international flights.

The drive from Calgary International Airport to The Rimrock Resort Hotel takes approximately 1.5 to 2 hours, depending on traffic and weather conditions.

The closest ski hills to our hotel are all just a short distance away: Sunshine Village, The Lake Louise Ski Resort, and Mount Norquay. These ski hills are renowned for their diverse terrain, breathtaking scenery, and exceptional skiing conditions — catering to beginners and seasoned skiers alike.

• Sunshine Village: 14.7KM, 26 minutes
• The Lake Louise Ski Resort: 63.3KM, 47 minutes
• Mount Norquay: 11KM – 18 minutes

We are located approximately 3.5 kilometres (2.1 miles) from the Town of Banff.

The Rimrock Ski Connector Shuttle provides transportation to and from The Rimrock Resort Hotel & The Fairmont Banff Springs Hotel.
From there you will have access to the shuttle buses provided by the local ski resorts.

Yes, the walking path to town is about 6.8 kilometres (4.2 miles) round trip. You can use AllTrails to guide your way.

There is a trail that runs along the side of the road to take you to Middle Springs. From there, you can stroll along the sidewalk into town. It’s about 3.5 kilometres to downtown. We rent E-bikes at the hotel for easy access to and from town without having to bike up the hill. There is also a trail from The Rimrock to the back of the Fairmont Banff Springs Hotel that guests often take. It is approximately 3 kilometres long and is well marked, as it also doubles as a horse trail.

To take in the spectacular views of our Canadian Rocky surroundings, many of our accommodations feature balconies. Choose from a selection of rooms in the following categories:
• Suite Infinity
• Signature Grandview
• Grandview Suite (with or without)
• Grandview Executive
• Premium (King, 2 Queen) 

Yes, all of our guest rooms have mini fridges.

At The Rimrock Resort Hotel, we prioritize the comfort and accessibility of all our guests. We understand the importance of providing accessible accommodations for individuals with mobility challenges or specific accessibility needs. We are proud to offer a range of accessible-friendly rooms designed to ensure our guests a seamless and enjoyable stay.

Click here for more information.

Panoramic Valley View rooms offer a breathtaking view of the Bow Valley and surrounding mountains, showcasing the natural beauty of Banff National Park. These rooms are located on the hotel’s higher floors and provide a wide-angle view of the valley below.

Mountain & Alpine View rooms offer a more focused view of the majestic mountains and alpine scenery surrounding our hotel. These rooms are located on the hotel’s lower floors and provide a closer look at Banff National Park’s rugged peaks and stunning landscapes.

Arrival & Departure