Arrival & Departure
  • A man opening the door for someone with a suitcase

Learn About

Accessibility at The Rimrock Resort Hotel

We’re proud to be a diverse and community-focused business. Built on a foundation of inclusivity, our mission is to make the most of your Rimrock Resort Hotel experience, ensuring all our guests and team members with physical limitations have access to all or as much of the property as anyone else. Find below our information on accessible accommodations, amenities, and services.  Please contact us with any special requests or questions related to accessibility.

  • Public Entrance

    There is an accessible route between the public entrance to registration area, accessible guest rooms, restaurants, meeting rooms/ballroom areas, and spa services

    A man opening the door for someone with a suitcase
  • Main Entrance and Lobby

    The hotel’s front doors and lobby front desk are directly accessible from the driveway, with no steps up or down to enter the lobby.

    The R logo on the door
  • Lobby’s Restroom

    Fully accessible.

    An arrangement of flowers on a table
  • Parking

    The parkade has a wheelchair lift to bypass the stairs. Please ask our team for assistance with the lift.

    A man in a top hat opening the car door for a woman
  • Larkspur Lobby Lounge

    Fully accessible from the main entrance.

    A lobby area with a big chandelier and floor length windows
  • Eden Dining Room

    Fully accessible from the main entrance.

    Two arm chairs facing the resort and mountains in the background
  • Primrose Dining Room

    Fully accessible from an alternative entrance.

    Chairs and a table set with mountains in view
  • Coffee Shop

    Fully accessible from the main entrance to service counter.

    A barista giving a woman a cup
  • Spa

    All spa rooms are fully accessible.

    A sign for the rimrock spa
  • Fitness & Pool Centre

     Our fitness center and changerooms are both fully accessible to enter; however, the hot tub, pool, sauna, and steam rooms are not accessible.

    A fitness room
  • Business Centre

    Fully Accessible

    Table and glasses on a table
  • Meeting Spaces & Ballrooms

    Fully Accessible

    A wedding reception
  • Elevators

    A door with the R logo

Additional Accessibility Information & Services

  • Guest requiring assistance with parking will be offered valet service for the equivalent of self-parking.
  • Service animals welcome throughout the hotel and property
  • Hotel provides assistive listening devices for meetings upon request
  • Guest room televisions have closed captioning or closed captioning decoders provided
  • Braille inside elevators
  • Our staff is always available to help read printed or visual information to guests who require assistance.
  • Classic Room

    250 – 350 sq/ft 1 King or 1 Queen or 2 Queens Alpine View
    A private sanctuary in the Rocky Mountains, these well-appointed guestrooms offers subtle elements of classic design and upscale amenities overlooking the property.
    Two beds and two chairs in a standard room

Accessible Features

  • Wheelchair Accessible Room with Wide Doorways (32 inches)
  • Transition Ramps
  • Wheelchair Accessible Bathrooms with Roll-in Shower
  • Mounted Grab Bars
  • Hearing Impaired Set-up for Emergency Situations (Strobe Lights)
Arrival & Departure
Man standing above Petyo Lake in Banff National Park