Check-in time is 4:00 p.m.

Check-out time is 11:00 a.m.

The Rimrock Parkade offers both outdoor and heated indoor parking. Registered guests are welcome to self-park at a daily rate of $32.00 (plus tax), use valet parking at $45.00 (plus tax), or electric charging stations at $45.00 (plus tax). Daily parking fees will be charged directly to your guest room. 

We are unable to accommodate parking for oversized vehicles. Please visit here for a list of available parking in downtown Banff. Additionally, hotel shuttles are at your disposal for convenient transportation to and from your vehicle.

Parking for non-registered guests is $5.00 per hour (plus tax) and payable electronically at the exit of the Parkade.

Our doors reopen in Spring 2026, but our concierge team is here for you now. Email us to start planning your stay, we’d be delighted to help create unforgettable experiences.

Our Guests Services Team is located at the hotel’s Main entrance and is happy to greet you and offer assistance with porterage, luggage storage, and parking directions.

The Housekeeping Staff will provide extra amenities at your request, including cots/rollaway beds for a fee of $25 each and cribs at no extra cost. Turndown service is also available upon request. To place your request before arrival, please email [email protected].

Most areas of the Rimrock Resort Hotel are accessible to those using wheelchairs, including the lobby, the parkade, most dining venues, and a selection of guest rooms.

We offer seven wheelchair-accessible guest rooms, some with roll-in showers, which we recommend be reserved in advance of your arrival. For more information, visit our Accessibility page.

The Rimrock is pleased to partner with ROAM transit service to provide complimentary transportation within the townsite of Banff. Please view the Roam bus schedule here. Other ways to get here include:

• By Rimrock Shuttle – Our route includes stops at some of Banff’s finest attractions, such as the Luxton Museum, Banff Springs Hotel, Banff Springs Golf Course, and the Pedestrian bridge.  Click here for schedule.
• By Car – The Rimrock Resort Hotel is located on Sulphur Mountain in Banff National Park, a 5-minute drive from the Banff town site and 1.5 hours (approximately  90 miles/145 km) west of Calgary International Airport.

• By Plane – Direct or one-stop flights connect through Calgary International Airport to most major North American, Asian, and European centers.
• By Coach  – Coach service to Banff and car rentals are available at the Calgary International Airport.
• By Banff Airporter – Shuttle service from Calgary International Airport to The Rimrock Resort Hotel. Rates and Schedule can be found here. 

While you do not need a park pass to enter Banff on a coach or shuttle, it is required for your stay in the park. Click here for more information, or to order your pass online.

Pets are welcome with a daily charge of $60.00 per pet per day, up to a max of $80.00 for two pets.* 

Pet-friendly rooms are subject to availability, and we encourage you to contact our reservations department directly at +1-888-Rimrock (746-7625) to secure your room before arrival. 

*Rate exclusive of tax.

Note: Service dogs are always welcome at no charge.

We are pleased to offer dry cleaning and laundry services to guests.

Laundry and Dry Cleaning hours are 7 a.m. – 7 p.m. (last load accepted at 2pm)

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