Careers | The Rimrock Resort Hotel

Our Success

We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes the Rimrock a hotel like no other. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Our Culture

Our vision at the Rimrock is to be the most desired hospitality experience in the Canadian Rockies for both guests and employees alike. To achieve this, it is our mission to create personal connections and experiences that last a lifetime. As an employee you will live and work with a very diverse team, in one of the most beautiful settings in the world creating memories both on and off duty to last a lifetime.

Our values are Time, Communication, Team, Integrity and Excellence. We want to add a personal touch to our employees experience, just as we ask that they put a personal touch on every guest experience. These connections are fostered through transparent communication and promoting the opportunity for mentorship and growth. Here at the Rimrock Resort Hotel, we have the honour to welcome colleagues who are an extension of our guests; individuals who travel from around the world for the opportunity to explore the Canadian Rockies.

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Employee Experience

See our detailed Applicant Guide here (PDF)

Four Diamond Expectations

How our employees feel is paramount to the experience of both guests and staff. Driven by genuine connections, we want our teams to be as stunning as our views and their smiles to be as big at the surrounding mountains. In addition to authentic interactions with our guests, we have a four-diamond mindset and appearance policy as well as steps of service protocols in place for all. We know that these expectations require time and attention from every team member, everyday, and for these big efforts, we have very big rewards! Think you have what it takes to be a four-diamond ambassador?

Staff Accommodations

Accommodation is available for all full-time employees at an affordable rate. Employees are able to move-in on their first day and stay throughout the duration of their full-time employment. We have different styles of housing available depending on your role and tenure within the hotel.

Perks & Benefits

To be an excellent ambassador of our four-diamond experience, you must first familiarize yourself with it! As a team member at the Rimrock, you will be provided discounts on Food & Beverage, Guest Rooms, Spa Treatments and Fitness Facilities that you can share with your friends and family. In addition to these great experiences, we offer everyone affordable meals from our Staff Cafeteria, seven days a week, and a complimentary transit pass.

Employee Events & Activities

As extensions of our guests, the Rimrock is proud to organize monthly employee activities to help you make new friends and explore the Canadian Rockies. We offer a range of organized activities to help personalize your employment experience and become true locals in our community. Examples of popular activities we offer are: Hiking, White Water Rafting, Trivia Nights, monthly Calgary shopping trips, and many more!

Post Secondary Co-ops and Internships

The Rimrock is focused on developing future hospitality professionals through Co-op and Internship opportunities. Short-term contracts are available year round for students enrolled in Hospitality and Culinary post secondary programs. Students will have access to all the perks and benefits of every employee at the Rimrock and will get special focus from HR and Management to complete their Co-op and Internship requirements.

INCLUSION & DIVERSITY

At the Rimrock, we want all of our employees to feel valued, appreciated and free to be who they are at work and in housing. Banff National Park draws individuals from all around the world to visit, work and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. Diversity and inclusion are continuously evolving in our world today. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

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