The Rimrock Resort Hotel has implemented extensive measures to ensure your safety, health and well-being are top of mind while you are with us ~ in an aid to prevent the spread of COVID-19.
All protocols have been developed following the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.
Rimrock Resort Hotel - Commitment of Clealiness & Hygine
All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to change based on the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.
Email: info@rimrockresort.com
Toll Free: 1-888-Rimrock (746-7625)
• For additional confidence in your travel plans, we have updated our policy ~ allowing changes or cancellation up to 72 hours in advance of arrival
• Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and Rimrock Associates
• Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, hotel services & amenities, express checkout, and more
• Guests encouraged to use pre-arrival communications to reduce contact upon arrival
• Temporary suspension of valet parking for increased safety of guests and Rimrock Associates
• Gloves, when necessary, and masks will be worn by bell persons
• Disinfecting & Cleaning of bell carts between uses
• Luggage assistance offered upon request, sanitization of luggage prior to handling
• Lobby host manages queues to promote social distancing in common area
• Protective screen has been installed at Front Desk
• Limited, or no-touch, payment available depending on tap limit
• Guestroom keys sanitized between uses
• Welcome package communicating cleaning procedures, amenities available upon request, and protocols in public spaces will be available with each arrival
• Distance maintained during all interactions via signage and protective screens
• Use of digital confirmations and communication, where possible
• The outside of packages will be disinfected or packages quarantined, depending on guest preference
• Temporary suspension of Rimrock car service
• Dedicated floors and self-isolation procedures assigned to guests who require
• Tea / coffee maker provided upon request, and sanitized between each use
• Removal of: minibar items, pens & stationery, hotel collateral, print magazines, coffee station, bath robes etc.; items available upon request, and sanitized between each use – new items provided where possible
• 24 hour “resting period” between guest stays, followed by cleaning and sanitization
• As of July 2020; electrostatic spray of guestroom between each occupancy
(Anticipating delivery of electrostatic sprayers by July 1)
• Stayover housekeeping service upon request or every third day
• Housekeeping service upon request will require guest to be absent from room
• Personal Protective Equipment worn by all room attendants and changed after each guestroom
• Continued use of EPA-registered disinfecting chemicals
• Hand sanitizer stations in key public areas throughout property
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, with special attention to high-touch points
• Signage and markers communicating social distancing protocols in high traffic public spaces
• Signage to indicate maximum occupancy to promote social distancing
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Hand sanitizer available inside elevator cars
• Antibacterial soap
• Hand sanitizer stations located outside washrooms
• High-touch disinfecting every hour with EPA-registered chemicals
• Welcome host offers hand sanitizer and mask upon arrival
• Seat allocation to promote social distancing
• Envelope to place masks in while dining
• Disinfection of menus between each use
• QR code provided for guest to access menu via smart device
• Removal of all stationed items on diners table; available upon request
• Heightened hygiene protocols for Rimrock Associates, including hand sanitizing between all touchpoints and frequent handwashing
• Increased frequency of cleaning and disinfecting for both front and back of house with EPA-registered chemicals
• Contactless delivery and pick-up at door
• Disposable accompaniments, such as salt and pepper, etc.
• Trays disinfected between each use
• Delivered by In-Room Dining attendant in mask
• Contactless payment (room charge) only
• In Room Dining menu available through TV platform to eliminate paper in room
• No self-service available
• Limited Patrons at any time
• Sanitizer at entry of cafe
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Signage and markers communicating social distancing protocols
• Event set-ups to facilitate social distancing
• Hand sanitizer stations in key areas throughout event spaces
• All food and beverage offerings served in individual servings whenever possible
• Food stations will be attended by a Rimrock Associate
• Gloves, when necessary, and masks for all Rimrock Associates servicing event(s)
• Disinfection of all touchpoints (tables, chairs, linens, etc.) between events with EPA-registered chemicals
• Contactless checkout via email, text message, telephone or television
• Keys may be left in room, in key box in the lobby or at parkade departure box, to be disinfected prior to next use
• Gloves, when necessary, and masks for bell persons
• Disinfection & Cleaning of bell carts between uses
• Mandatory screening for all Rimrock Associates, including temperature check, prior to the start of any shift
• Masks worn by all Rimrock Associates in all guest and Rimrock Associate areas, where social distancing is not possible
• Gloves worn as needed by role and task
• Hand sanitizer stations at entrances and throughout all work spaces, as well as Rimrock Associate common areas
• Social distancing observed in all Rimrock Associate areas, including dining areas, and in hotel communication sessions
• Adjusted shift start times to promote social distancing of Rimrock Associates
• Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals
• Education & Training programs specifically surrounding COVID-19 awareness
• Signage and markers communicating social distancing protocols throughout Rimrock Associate areas