The Rimrock Resort Hotel has implemented extensive measures to ensure your safety, health and well-being are top of mind while you are with us ~ in an aid to prevent the spread of COVID-19.
All protocols have been developed following the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.
Rimrock Resort Hotel - Commitment of Cleanliness & Hygiene
All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to change based on the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.
Email: info@rimrockresort.com
Toll Free: 1-888-Rimrock (746-7625)
• For additional confidence in your travel plans, we have updated our policy ~ allowing changes or cancellation up to 72 hours in advance of arrival
• Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and Rimrock Associates
• Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, hotel services & amenities, express checkout, and more
• Guests encouraged to use pre-arrival communications to reduce contact upon arrival
Updated on June 3, 2020
• Valet Parking Service - Has been temporarily suspended for the foreseeable future
• Gloves, when necessary, and masks will be worn by bell persons
• Disinfecting & Cleaning of bell carts between uses
• Luggage assistance offered upon request with enhanced protocols in place
• Lobby host manages queues to promote social distancing in common area
• Protective screen has been installed at Front Desk
• Limited, or no-touch, payment available depending on tap limit
• Guestroom keys sanitized between uses
• Welcome package communicating cleaning procedures, amenities available upon request, and protocols in public spaces will be available with each arrival
Updated on November 17, 2020
• Distance maintained during all interactions via signage and protective screens
• Use of digital confirmations and communication, where possible
• The outside of packages will be disinfected or packages quarantined, depending on guest preference
• Temporary suspension of Rimrock car service
Updated on June 3, 2020
• Dedicated floors and self-isolation procedures assigned to guests who require
• Items Available on Request: pens & stationery, print magazines
• Items are sanitized between each use – new items provided where possible
Updated on February 18, 2021
• Thorough disinfection of guestroom between each occupancy, including the use of an electro-static sprayer for added assurance
• Stayover housekeeping available only on stays over 3 days
• Required Housekeeping services will be completed with contactless exchange
• Continued use of EPA-registered disinfecting chemicals
Updated on February 18, 2021
• Hand sanitizer stations in key public areas throughout property
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, with special attention to high-touch points
• Signage and markers communicating social distancing protocols in high traffic public spaces
Updated on June 3, 2020
• Signage to indicate maximum occupancy to promote social distancing
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Hand sanitizer available inside elevator cars
Updated on June 3, 2020
• Antibacterial soap
• Hand sanitizer stations located outside washrooms
• High-touch disinfecting every hour with EPA-registered chemicals
Updated on June 3, 2020
• Eden: Thursday -Sunday opening at 5pm
• Primrose: Breakfast Open Daily 7am. / Dinner Friday and Saturday Opening at 5 pm
• Larkspur: Open Daily 10am
• Divas: Friday and Saturday Opening at 3pm
• Room Service: Daily 6:30 am – 11:00 pm
• Coffee Shop: Daily 6:30 am – 10:00 pm *Hours may vary based on occupancy
Updated on February 25, 2021
• Contactless delivery and pick-up at door
• Disposable accompaniments, such as salt and pepper, etc.
• Trays disinfected between each use
• Contactless payment (room charge) only
• In Room Dining menu available through TV platform to eliminate paper in room
Updated on July 27, 2020
• Limited Patrons at any time
• Sanitizer at entry of cafe
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Signage and markers communicating social distancing protocols
Updated on July 27, 2020
• Event set-ups to facilitate social distancing
• Hand sanitizer stations in key areas throughout event spaces
• All food and beverage offerings served in individual servings whenever possible
• Food stations will be attended by a Rimrock Associate
• Gloves, when necessary, and masks for all Rimrock Associates servicing event(s)
• Disinfection of all touchpoints (tables, chairs, linens, etc.) between events with EPA-registered chemicals
Updated on June 3, 2020
• Contactless checkout via email, text message, telephone or television
• Keys may be left in room, in key box in the lobby or at parkade departure box, to be disinfected prior to next use
Updated on June 3, 2020
• Gloves, when necessary, and masks for bell persons
• Disinfection & Cleaning of bell carts between uses
Updated on June 3, 2020
• Currently unavailable in accordance with Provincial Regulations. We look forward to it returning at a suitable time. See Front Desk for any necessary printing or business needs.
CLOSEUpdated on June 3, 2020
• Pool Centre (including hot tub) is bookable on the hour- 45 minute sessions – only 1 household/guestroom at one time
CLOSEUpdated on February 18, 2021
• The Rimrock Skating Ring remains open for guest use (maximum 10 people at one time on the ice)
• Fitness Centre is bookable on the hour – 45 minute sessions – only 1 household/guestroom at one time
Updated on February 18, 2021
• Thursday: 10:00 am – 6:00 pm
• Friday: 11:00 am – 7:00 pm
• Saturday: 10:00 am – 6:00 pm
• Sunday: 9:00 am – 5:00 pm
• Fire Pits are bookable for exclusive guest use:
• 3pm (first seating)
• 9pm (last seating)
• **Monday and Thursday LAST SEATING will be at 8pm
Updated on February 17, 2021
• Mandatory screening for all Rimrock Associates, including temperature check, prior to the start of any shift
• Masks worn by all Rimrock Associates in all guest and Rimrock Associate areas, where social distancing is not possible
• Gloves worn as needed by role and task
• Hand sanitizer stations at entrances and throughout all work spaces, as well as Rimrock Associate common areas
• Social distancing observed in all Rimrock Associate areas, including dining areas, and in hotel communication sessions
• Adjusted shift start times to promote social distancing of Rimrock Associates
• Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals
• Education & Training programs specifically surrounding COVID-19 awareness
• Signage and markers communicating social distancing protocols throughout Rimrock Associate areas
Updated on June 3, 2020