The Rimrock Resort Hotel has implemented extensive measures to ensure your safety, health and well-being are top of mind while you are with us ~ in an aid to prevent the spread of COVID-19.
All protocols have been developed following the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.
Rimrock Resort Hotel - Commitment of Cleanliness & Hygiene
All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to change based on the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.
Email: info@rimrockresort.com
Toll Free: 1-888-Rimrock (746-7625)
• For additional confidence in your travel plans, we have updated our policy ~ allowing changes or cancellation up to 72 hours in advance of arrival
• Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and Rimrock Associates
• Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, hotel services & amenities, express checkout, and more
• Guests encouraged to use pre-arrival communications to reduce contact upon arrival
Updated on June 3, 2020
• Valet Parking Service - Has been temporarily suspended for the foreseeable future
• Gloves, when necessary, and masks will be worn by bell persons
• Disinfecting & Cleaning of bell carts between uses
• Luggage assistance offered upon request with enhanced protocols in place
• Lobby host manages queues to promote social distancing in common area
• Protective screen has been installed at Front Desk
• Limited, or no-touch, payment available depending on tap limit
• Guestroom keys sanitized between uses
• Welcome package communicating cleaning procedures, amenities available upon request, and protocols in public spaces will be available with each arrival
Updated on November 17, 2020
• Distance maintained during all interactions via signage and protective screens
• Use of digital confirmations and communication, where possible
• The outside of packages will be disinfected or packages quarantined, depending on guest preference
• Temporary suspension of Rimrock car service
Updated on June 3, 2020
• Dedicated floors and self-isolation procedures assigned to guests who require
• Tea / coffee maker provided upon request, and sanitized between each use
• Removal of: Items Available on Request: pens & stationery, print magazines, coffee station, bath robes etc.(items are sanitized between each use – new items provided where possible)
Updated on June 3, 2020
• Thorough disinfection of guestroom between each occupancy
• Stayover housekeeping available only on stays over 3 days
• Required Housekeeping services will be completed with contactless exchange
• Continued use of EPA-registered disinfecting chemicals
Updated on August 14, 2020
• Hand sanitizer stations in key public areas throughout property
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, with special attention to high-touch points
• Signage and markers communicating social distancing protocols in high traffic public spaces
Updated on June 3, 2020
• Signage to indicate maximum occupancy to promote social distancing
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Hand sanitizer available inside elevator cars
Updated on June 3, 2020
• Antibacterial soap
• Hand sanitizer stations located outside washrooms
• High-touch disinfecting every hour with EPA-registered chemicals
Updated on June 3, 2020
The Rimrock Resort Hotel has implemented the following restrictions, in addition to those in place from November 27th, 2020, as per the Mandatory Provincial restrictions – – Effective December 13, 2020:
• Eden, Primrose, Larkspur Lounge, and Divas are CLOSED
• Room Service remains OPEN
Daily 6:30 am – 11:00 pm
• Coffee Shop is open for take out ONLY:
Sunday to Thursday: 6:30 am – 8:00 pm
Friday & Saturday: 6:30 am – 10:00 pm
Updated on January 1, 2021
• Contactless delivery and pick-up at door
• Disposable accompaniments, such as salt and pepper, etc.
• Trays disinfected between each use
• Contactless payment (room charge) only
• In Room Dining menu available through TV platform to eliminate paper in room
Updated on July 27, 2020
• Limited Patrons at any time
• Sanitizer at entry of cafe
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Signage and markers communicating social distancing protocols
Updated on July 27, 2020
• Event set-ups to facilitate social distancing
• Hand sanitizer stations in key areas throughout event spaces
• All food and beverage offerings served in individual servings whenever possible
• Food stations will be attended by a Rimrock Associate
• Gloves, when necessary, and masks for all Rimrock Associates servicing event(s)
• Disinfection of all touchpoints (tables, chairs, linens, etc.) between events with EPA-registered chemicals
Updated on June 3, 2020
• Contactless checkout via email, text message, telephone or television
• Keys may be left in room, in key box in the lobby or at parkade departure box, to be disinfected prior to next use
Updated on June 3, 2020
• Gloves, when necessary, and masks for bell persons
• Disinfection & Cleaning of bell carts between uses
Updated on June 3, 2020
• Currently unavailable in accordance with Provincial Regulations. We look forward to it returning at a suitable time. See Front Desk for any necessary printing or business needs.
CLOSEUpdated on June 3, 2020
Updated on January 17, 2021
Updated on January 17, 2021
Friday: 11:00 am – 7:00 pm
Saturday: 10:00 am – 6:00 pm
Sunday: 9:00 am – 5:00
• The following services will be available:
60 minute massage (registered OR non-registered): $149
60 minute facial: $149
Manicure: $60
Pedicure: $75
Reservations will be happy to assist with any booking inquiries.
CLOSEUpdated on January 17, 2021
• Mandatory screening for all Rimrock Associates, including temperature check, prior to the start of any shift
• Masks worn by all Rimrock Associates in all guest and Rimrock Associate areas, where social distancing is not possible
• Gloves worn as needed by role and task
• Hand sanitizer stations at entrances and throughout all work spaces, as well as Rimrock Associate common areas
• Social distancing observed in all Rimrock Associate areas, including dining areas, and in hotel communication sessions
• Adjusted shift start times to promote social distancing of Rimrock Associates
• Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals
• Education & Training programs specifically surrounding COVID-19 awareness
• Signage and markers communicating social distancing protocols throughout Rimrock Associate areas
Updated on June 3, 2020