The Rimrock Resort Hotel has implemented extensive measures to ensure your safety, health and well-being are top of mind while you are with us ~ in an aid to prevent the spread of COVID-19.
All protocols have been developed following the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.
Rimrock Resort Hotel - Commitment of Cleanliness & Hygiene
All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to change based on the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.
Email: info@rimrockresort.com
Toll Free: 1-888-Rimrock (746-7625)
• For additional confidence in your travel plans, we have updated our policy ~ allowing changes or cancellation up to 72 hours in advance of arrival
• Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and Rimrock Associates
• Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, hotel services & amenities, express checkout, and more
• Guests encouraged to use pre-arrival communications to reduce contact upon arrival
Updated on June 3, 2020
• Valet Parking Service - Has been temporarily suspended for the foreseeable future
• Gloves, when necessary, and masks will be worn by bell persons
• Disinfecting & Cleaning of bell carts between uses
• Luggage assistance offered upon request with enhanced protocols in place
• Lobby host manages queues to promote social distancing in common area
• Protective screen has been installed at Front Desk
• Limited, or no-touch, payment available depending on tap limit
• Guestroom keys sanitized between uses
• Welcome package communicating cleaning procedures, amenities available upon request, and protocols in public spaces will be available with each arrival
Updated on November 17, 2020
• Distance maintained during all interactions via signage and protective screens
• Use of digital confirmations and communication, where possible
• The outside of packages will be disinfected or packages quarantined, depending on guest preference
• Temporary suspension of Rimrock car service
Updated on June 3, 2020
• Dedicated floors and self-isolation procedures assigned to guests who require
• Tea / coffee maker provided upon request, and sanitized between each use
• Removal of: Items Available on Request: pens & stationery, print magazines, coffee station, bath robes etc.(items are sanitized between each use – new items provided where possible)
Updated on June 3, 2020
• Thorough disinfection of guestroom between each occupancy
• Stayover housekeeping available only on stays over 3 days
• Required Housekeeping services will be completed with contactless exchange
• Continued use of EPA-registered disinfecting chemicals
Updated on August 14, 2020
• Hand sanitizer stations in key public areas throughout property
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, with special attention to high-touch points
• Signage and markers communicating social distancing protocols in high traffic public spaces
Updated on June 3, 2020
• Signage to indicate maximum occupancy to promote social distancing
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Hand sanitizer available inside elevator cars
Updated on June 3, 2020
• Antibacterial soap
• Hand sanitizer stations located outside washrooms
• High-touch disinfecting every hour with EPA-registered chemicals
Updated on June 3, 2020
Effective November 13th - November 27th
• Liquor sales are not allowed past 10pm. Last call will be at 9:45pm
• All outlets will close at 11pm
• Maximum of 6 individuals per table as per AHS regulations
• Masks required unless seated
• 2 metre distance is maintained between each dining parties, unless separated by physical barrier (shield)
• QR code provided for guest to access menu via smart device
• Removal of all stationed items on diners table; available upon request
• Heightened hygiene protocols for Rimrock Associates, including hand sanitizing between all touchpoints and frequent handwashing
• Increased frequency of cleaning and disinfecting for both front and back of house with EPA-registered chemicals
Updated on November 13, 2020
• Contactless delivery and pick-up at door
• Disposable accompaniments, such as salt and pepper, etc.
• Trays disinfected between each use
• Contactless payment (room charge) only
• In Room Dining menu available through TV platform to eliminate paper in room
Updated on July 27, 2020
• Limited Patrons at any time
• Sanitizer at entry of cafe
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Signage and markers communicating social distancing protocols
Updated on July 27, 2020
• Event set-ups to facilitate social distancing
• Hand sanitizer stations in key areas throughout event spaces
• All food and beverage offerings served in individual servings whenever possible
• Food stations will be attended by a Rimrock Associate
• Gloves, when necessary, and masks for all Rimrock Associates servicing event(s)
• Disinfection of all touchpoints (tables, chairs, linens, etc.) between events with EPA-registered chemicals
Updated on June 3, 2020
• Contactless checkout via email, text message, telephone or television
• Keys may be left in room, in key box in the lobby or at parkade departure box, to be disinfected prior to next use
Updated on June 3, 2020
• Gloves, when necessary, and masks for bell persons
• Disinfection & Cleaning of bell carts between uses
Updated on June 3, 2020
• Currently unavailable in accordance with Provincial Regulations. We look forward to it returning at a suitable time. See Front Desk for any necessary printing or business needs.
CLOSEUpdated on June 3, 2020
• Operation hours is 7:00 am - 10:00 pm
• Registered Hotel guests are welcome to use our indoor pool.
• Due to social distancing, we must limit the number of guests allowed in the pool at one time.
• Pool has been sectioned to allow for optimal social distancing while still providing open space.
• All other wet areas such as; sauna, steam room and hot tub are closed until phase 3 of the re-opening launch .
Updated on November 13, 2020
• Fitness Facility is available to Hotel guests only, age of 16 years and older.
• Open 7:00am – 10:00pm
• Squash Court is currently closed until further notice.
Updated on November 13, 2020
• We have created a new menu that assists us in following the proper guidelines established to reduce the spread of COVID-19.
• Limited opening hours (Friday ~ Saturday ~ Sunday)
• Scheduled disinfecting processes
• Staggered booking to promote social distancing
• Check temperature of all staff and guests prior to treatment(s)
CLOSEUpdated on July 27, 2020
• Mandatory screening for all Rimrock Associates, including temperature check, prior to the start of any shift
• Masks worn by all Rimrock Associates in all guest and Rimrock Associate areas, where social distancing is not possible
• Gloves worn as needed by role and task
• Hand sanitizer stations at entrances and throughout all work spaces, as well as Rimrock Associate common areas
• Social distancing observed in all Rimrock Associate areas, including dining areas, and in hotel communication sessions
• Adjusted shift start times to promote social distancing of Rimrock Associates
• Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals
• Education & Training programs specifically surrounding COVID-19 awareness
• Signage and markers communicating social distancing protocols throughout Rimrock Associate areas
Updated on June 3, 2020