Rimrock Resort Hotel Commitment

The Rimrock Resort Hotel has implemented extensive measures to ensure your safety, health and well-being are top of mind while you are with us ~ in an aid to prevent the spread of COVID-19.

All protocols have been developed following the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.

General Hotel Measures

To ensure continued safety, we encourage you to:
Wear a mask when distancing is not possible and at your discretion anytime
Provide space to other travelers when possible
Wash your hands frequently
Sanitize your hands when hand washing is not available
Increased cleaning & disinfecting frequency, with continued use of EPA-registered disinfecting chemicals
Education & Training programs specifically surrounding COVID-19 awareness

Rimrock Resort Hotel - Commitment of Cleanliness & Hygiene

All standards will be reviewed and re-evaluated regularly to ensure relevance and maximum efficacy, and are subject to change based on the guidance of the AHS, PHAC, AHLA & HAC, as well as local health and government authorities.

Email: info@rimrockresort.com
Toll Free: 1-888-Rimrock (746-7625)
IMG-OUR

Reservation & Pre-Arrival

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Reservation & Pre-Arrival

• For additional confidence in your travel plans, we have updated our policy ~ allowing changes or cancellation up to 72 hours in advance of arrival
• Via pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed, in order to help us ensure the wellbeing of all our guests and Rimrock Associates
• Each guest will receive communication from the hotel prior to arrival providing additional information on arrival process, hotel services & amenities, express checkout, and more
• Guests encouraged to use pre-arrival communications to reduce contact upon arrival

Updated on June 3, 2020

Arrival

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Arrival

• Gloves, when necessary, and masks will be worn by bell persons
• Disinfecting & Cleaning of bell carts between uses
• Luggage assistance offered upon request with enhanced protocols in place
• Lobby host manages queues to promote social distancing in common area
• Protective screen has been installed at Front Desk
• Limited, or no-touch, payment available depending on tap limit
• Guestroom keys sanitized between uses

Updated on July 2, 2021

Concierge

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Concierge

• Distance maintained during all interactions via signage and protective screens
• Use of digital confirmations and communication, where possible
• The outside of packages will be disinfected or packages quarantined, depending on guest preference

Updated on July 2, 2021

Guest Room

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Guest Room

• Dedicated floors and self-isolation procedures assigned to guests who require
• Items Available on Request: pens & stationery, print magazines
• Items are sanitized between each use – new items provided where possible

Updated on February 18, 2021

Housekeeping Service

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Housekeeping Service

• Thorough disinfection of guestroom between each occupancy
• Go Green Program is enacted to allow guests the flexibility to choose whether to have service while staying with us
• Required Housekeeping services will be completed with contactless exchange
• Continued use of EPA-registered disinfecting chemicals

Updated on July 2, 2021

Lobby & Public Spaces

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Lobby & Public Spaces

• Hand sanitizer stations in key public areas throughout property
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, with special attention to high-touch points

Updated on July 2, 2021

Elevators

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Elevators

• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Hand sanitizer available inside elevator cars

Updated on July 2, 2021

Public Washrooms

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Public Washrooms

• Antibacterial soap
• Hand sanitizer stations located outside washrooms
• High-touch disinfecting every hour with EPA-registered chemicals

Updated on June 3, 2020

Restaurants

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Restaurants

• Fireside Service at Rimrock Courtyard OPEN
  Daily 4pm – 9pm
• Room Service is OPEN
  Daily 6:30am – 11pm
• Coffee Shop is OPEN
  Daily 6:30am – 8pm
• Primrose Restaurant OPEN
  Breakfast
  Mon-Fri 7am-11am
  Sat-Sun 7am-11:30am
  Dinner
  Sun-Fri 6pm – 9pm
  Sat 5:30pm-9pm
• Larkspur Lounge OPEN
  Daily 10am – 12am
  11am - 11pm for alcohol service
• Eden is CLOSED
• DIVAS Lounge is CLOSED

Updated on January 13, 2022

In-Room Dining

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In-Room Dining

• Contactless delivery and pick-up at door
• Disposable accompaniments, such as salt and pepper, etc.
• Trays disinfected between each use
• Contactless payment (room charge) only
• In Room Dining menu available through TV platform to eliminate paper in room

Updated on July 27, 2020

Rimrock Café

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Rimrock Café

• Sanitizer at entry of cafe
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals
• Signage and markers communicating social distancing protocols

Updated on July 2, 2021

Meetings & Events

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Meetings & Events

• Hand sanitizer stations in key public areas throughout property
• Increased frequency of cleaning and disinfecting with EPA-registered chemicals, with special attention to high-touch points
• Meeting set-up and arrangements made with current Provincial guidance from AHS and Provincial portal

Updated on July 2, 2021

Checkout

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Check-Out

• Contactless checkout via email, text message, telephone or television
• Keys may be left in room, in key box in the lobby or at parkade departure box, to be disinfected prior to next use

Updated on June 3, 2020

Departure

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Departure

• Gloves, when necessary, and masks for bell persons
• Disinfection & Cleaning of bell carts between uses

Updated on June 3, 2020

Business Center

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Business Center

• Printing and Photocopying services available

Updated on July 31, 2021

Pool

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Pool

• Open Daily: 8:00am - 10:00pm

Updated on January 6, 2022

Fitness

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Fitness

• Open Daily: 8:00am - 10:00pm

Updated on January 6, 2022

Spa

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Spa

• Wed-Sun: 9:00am - 5:30pm

Updated on January 14, 2022

Rimrock Associates

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Rimrock Associates

• Mandatory screening for all Rimrock Associates, including temperature check, prior to the start of any shift
• Gloves worn as needed by role and task
• Hand sanitizer stations at entrances and throughout all work spaces, as well as Rimrock Associate common areas • Social distancing observed in all Rimrock Associate areas, including dining areas, and in hotel communication sessions
• Increased frequency of cleaning and disinfection in all common areas, i.e. cafeteria, locker room, washrooms, etc. with EPA-registered chemicals
• Education & Training programs specifically surrounding COVID-19 awareness
• Signage and markers communicating social distancing protocols throughout Rimrock Associate areas

Updated on July 2, 2021